Linux Community Magazine

Canonical has pretty good things.  Obvious or Ubuntu would not covered approximately 57% of the Linux desktop market share (according to Google's search insight tool). But there is at least one scope for some important improvements: bug reporting/tracking.

 Found in a previous LJ article I have an apparent long-term bug in Ubuntu 10,10 had surfaced again.  This is a problem in the drivers for some of the Atheros wireless-chip sets, which essentially disables those machines.What I in this article discuss, the incredible frustration was involved by attempting to a bug report at the Ubuntu developer vorzulegen.Ich will describe this process here.  

 Let's say that you have discovered a problem in Ubuntu: what do you do?  Well, I went to http://www.ubuntu.com/ for your bug reporting system to search.  It is a "get support" link right in the middle of the page so far, so good.Click on.Now I'm on a page that point me in the direction of free support from online forums, or to me "professional support services" sell bietet.Fair everyone enough, expected to canonical make business a Krugerrands or two of your distribution may sollte.Unten at the bottom of the page under "Community" section, it is a "report A problem"-link.  

 Click on.  

 We are now on a page that describes how you report an issue, including a link to a tutorial on bug reporting.Click auf.Aha!  Now we're on a page which is actually a link to Ubuntu's launchpad.net bug reporting website has. This tutorial page suggests that you are looking for all existing reports of your bug, before you submit new report.So far, so good yet, if somewhat convoluted.

Now, as a reminder of what led us here a few days ago I found a bug in the driver for the Atheros AR9285 wireless chipset in my Acer Aspire one N450 NetBook.The defect is connected to the NetBook would not stay through wireless for more than a minute to a Zeit.Also I clicked the Search Link.Down below on my screen the message appeared "Waiting launchpad.net...""Get used to that it much be seeing melden.Ihre are attempting to research or error Launchpad bug reporting is website terribly langsam.Sie will see this message more often, than you probably care would:  

Sorry, something only wrong in Launchpad.

We recorded what happened and we will be there as soon as possible beheben.Entschuldigung for the inconvenience.

In a few minutes work attempts may again.

(Error ID: OOPS 1752E1761)

In fact, this error was everything I was able to get if you try a search on "Atheros AR9258" with the "Newest first" search option from the launchpad.The site is 21 bug reports that many described almost a problem always broken if you try this option of search use. Finally after 6 tried the site returned very similar to what I had observed i.e. the wireless connection with certain Atheros chipsets useless war.Eine more general search on 'Atheros"'newest first' (only three Launchpad error timeouts) returned 189 results.

So, just to be sure that canonical aware was Meerkat 10.10 version of the problem in their brand new Maverick, I filed my own bug report: number 660864, error, if you Launchpad, to find it you want to A little additional research brought to light the fact that this problem with the Atheros driver is a recurring in Ubuntu dating all the way back to 7.04.Es was vorhanden.Nun certainly not in the previous 10.04 Ubuntu NetBook Edition, it existed in the out-of-the-box "install, but the fixed installation of Linux-backports modules."

This experience leads me notice that canonical has two major areas for improvement:

You could offer a less Byzantine, twisted, and painfully slowly towards the bow reporting.They should prevent to help process your regression testing that previous bugs strengthen re-entry into their distribution.

Don't get me wrong, I like Ubuntu-I used it for years verwendet.Allerdings is definitely time for canonical to your QA process a bit to tyres.

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